Tag Archives: on hold

Hold music that puts us to sleep

Greetings, readers. It is Muzak to the rescue. Yes, dear readers, it seems like every time you call somewhere important and only have time to speak to a human being, you get put on hold after the automated beginning of the call. Today I had just such an experience. In between the automation and the person who was going to help me, was the music. Muzak, I suppose, or a service like it. I’ve heard many instrumental songs on hold over the years, some peppy, and some dang-near put me to sleep. Today’s was somewhere in the middle.

I vividly remember a decade ago, calling a doctor’s office with a specific question. This was before doctor’s offices had web-pages, and everybody had to call in with their questions. I was on hold for one hour and twenty-five minutes . . . with the same song, over and over and over. For a while I actually contemplated, when the person picked up, beginning my conversation with, is this your idea of torture? But they would not have known what I was talking about. Suffice it to say, it must have been a very important question, or I would have hung up after twenty minutes. Waiting is not one of my strong points. But yes, this doctor’s office had one song on a loop that repeated every two minutes or so. I couldn’t put the phone down, because what if they answered right at that moment? There is a scene for a comedy show for you.

Back when I was a little boy, my parents and I would visit big cities, and go into elevators in hotels. Muzak was there too. The music must have been from the older generation, because I remember my mother starting to whistle to it, and I didn’t know any of the songs.

In waiting rooms for dentists, doctors, etc., Muzak can still be heard. I suppose these offices can purchase a subscription and have the music beamed in by satellite. No commercials and no local ads, just music.

Today I’ve got music choices such as Spotify and iTunes. I can listen to the real recordings from the original artists any time I want to. But when you are out and about in a doctor’s office, in an elevator, or on hold on a phone call, you listen to what they are playing. If that is two hours of the Carpenters, let’s hope you like the Carpenters.

One song that must be on Muzak’s top ten list is “Fly Me to the Moon.” Do I like the song? Sure. Do I want to hear a crackly muffled version of it? No. But like every time you get put on hold, you take what ever music they play. It beats having dead air for so long that you think they have hung up on you.

I just had to rant and rave today about this topic (dictated on a Wednesday for publication on Thursday) because I had to make an important phone call and had to waste ten minutes of my day listening to Muzak. As soon as I got off the phone, I said to Rebecca, there is a good blog topic for ya.

That’s it for this one. Please leave a comment on Facebook or down below with your Muzak experiences. Take care, have a great weekend, and happy reading.

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Your call is important to us, please continue to hold

Greetings, readers. Rebecca and I have just spent the last 35 minutes on hold trying to get help with the government’s healthcare marketplace website. We heard the phrase, “Your call is important to us, please continue to hold for the next available representative,” about ten times. Now I understand that the deadline is vastly approaching to sign up for a healthcare plan to start in January. I still feel frustrated because I was wasting Rebecca’s time.

Around 1:30 in the afternoon, I’m quite certain was indeed the busiest time to try to call them. Rebecca wrote down for me the questions I need to get answered and I will try to call again early tomorrow morning. Luckily they do have a 24 hour phone number. I must admit, I am unsure of myself sometimes when handling important things on my own. Low self-confidence is rearing its ugly head again. Hopefully, when Rebecca comes into work tomorrow, I can say that we are ready to proceed on the website.

Now for a little more venting. I cannot tell you how many times over the years I’ve gone to make an important phone call which should only take minutes, just to be put on hold. Do I understand that I am not the only human in the world? Of course I do. But we all have our selfish times and want to be helped at that moment. I must get over this silliness. As long as I get the answers I need, so that the application can be finished and a health insurance plan chosen by the 15th of this month, all will be right with the world.

If anybody else has had issues with this or any other website, or have been put on hold for what seems like an eternity, leave a comment here or at Facebook, and share your story.

Until tomorrow, have a good day, take care, and happy reading. Venting over.